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Marketing of the Property
- Provide a current Rental Market Analysis
- Walk the property and advise the Landlord of any concerns or suggestions
- Photograph the property for marketing purposes
- Install a professional yard/window sign and lockbox
- Advertise the property for rent on multiple websites including Craigslist
- Respond to prospective tenants by phone and email
- Show the property Monday – Saturday by appointment only
- Closely monitor the element of price, property condition and market fluctuations
Applicant Selection/Screening
- Collection of all necessary documents for screening
- Acceptance of only complete applications
- Pull credit report, eviction report and criminal history background report
- Check sex offender registry
- Verify bankruptcy information (if applicable)
- Verify employment and proof of income
- Verify previous rental history
- Verification of pets (breed/age/weight and type) – no dangerous breeds
Lease Execution
- Prepare the lease documents
- Manage and handle the lease signing
- Collect the first month’s rent and security deposit.
Money & Financial Management
- Establish a Landlord reserve account for minor repairs and maintenance
- Deposit and retain the Tenant’s security deposit in escrow trust accounts
- On or before the 14th of each month, send rent proceeds to Landlords
- Pay Vendors and Contractors for services provided
- Manage cash flow in Landlord reserve accounts
- Pay monthly HOA assessments (optional fee)
- Provide 24 hr access to online, cloud portal for Landlord to log into for account information
- Provide detailed monthly Cash Flow reporting for Landlord review
- Process Security Deposit Dispositions within legal time limits to avoid penalties
- Provide Year End statements including 1099s for tax preparation
- Storage of year end documents
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Property Management & Lease Enforcement
- Video and photograph the interior and exterior of the property to document the condition prior to tenant move in
- Re-key property before every new tenant
- Maintain and manage 24 hr emergency phone service
- Review and assign tenant-originated work orders and requests
- Manage all necessary repairs or maintenance to property
- Screen, hire, and manage Vendors and Contractors
- Schedule and manage Property Assessments and walkthroughs
- Engage attorneys on the landlord’s behalf whenever necessary
- Full renewal process beginning 90 days prior to the end of the lease, including property survey, rental market analysis and new lease signing
- Leases are updated annually and include any new legislative items
Tenant Management & Lease Enforcement
- Provide the tenant(s) with keys
- Set up 24 hr access to online cloud portals for the Tenants
- Set up communication with tenants and 24 hr emergency phone service
- Establish strict communication protocol with tenants to protect the landlord’s privacy
- Setup tenant account for online rent payments
- Collect rent
- Enforce the lease agreement
- Handle lease and HOA violations
- Process and handle evictions
- Post properties and attend court when necessary
- Management of full renewal process and follow up with tenant(s) beginning 120 day prior to the end of the lease
